INFORMATION
Shipping
We currently ship to UK mainland. Orders will be delivered within 3-5 days.
Pre-order
Our pre-order policy incorporates a 28 day promise. Orders are placed with our manufacturers on a fortnightly basis, which means we able to have pre-order items fulfilled and delivered to you within a maximum of 28 days, guaranteed.
Returns
If there is a problem with your order, you have 14 days to return your item(s) for a full refund.
Item(s) are to be returned unused and unaltered in the original packaging.
We will not accept returns that: smell of smoke, are contaminated with pet hair, or have stains and/or tears of any sort.
All return items are to remain unwashed and in the original condition which they were received.
Refunds will be given up to 14 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase.
For more help and support please use the online chat provided on our website.
You will receive a reply within 24 working hours.
Additionally, reach us via:
Instagram - @groarke.2025